4 Azure jobs in Oman

Our talented and engaged employees drive the unique culture, exceptional growth, and continuing success of Park Place International. Likewise, the success of our company is enhanced by the experience we afford our employees by providing the right environment, offering opportunities to learn and grow, and showing appreciation for their contributions.

We are constantly looking for skilled Technical Engineers, Sales, and Delivery people.

The Cloud Engineer reports to the Director, Cloud Infrastructure and is responsible for systems support and configuration of operating systems, virtualization, storage, backup, replication, de-duplication, virtual desktop services such as VMware View, as well as related Identity Management technologies such as Active Directory, and other associated systems technologies. The Cloud Engineer provides expert level support in both incidents to restore service as soon as possible and problem management in preventing the reoccurrence of incidents. The Cloud Engineer provides guidance and training to other technical resources and plays a role in capacity and availability management ensure resources are appropriately monitored and managed to insure maximum availability for service levels. The Cloud Engineer also provides a key role in working directly with customers during design, implementation and ongoing support for the services provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implementation, support, configuration and release management of physical and virtual servers, data center hardware, operating systems, hypervisors, storage systems, and associated systems management technologies insuring data and systems are secure and available.
• Provide expert level technical and operational support for day-to-day operations of a multi-tenant cloud infrastructure leveraging a multitude of delivery solutions including but not limited to Active Directory, VMware, SAN and NAS storage.
• Procure and analyze syslogs, error and support logs. Engaging vendor support as required.
• Provide expert, tier III level support for incidents to ensure operations systems are returned to service as soon as possible.
• Prevent the re-occurrence of incidents by supporting the problem management and knowledge management processes while working directly with customers, vendors and other personnel as appropriate.
• Follow security procedures, standards, and protocols related to stated technologies.
• Maintain standard monitoring thresholds for performance, capacity and availability management ensuring the highest level of service performance and availability.
• Adhere to standards for availability and business continuity and test related systems against the standard on a defined basis.
• Maintain documentation standards and ensure consistency as related to all infrastructure configurations.
• Support change and release management by having defined release plans, developing and implement changes requests, while having defined back out plans, and after-action reviews of failed changes.
• Train, mentor, and develop other engineers and support personnel where needed.
• Work directly with customers, utilizing excellent customer service skills, during all phases of the customer relationship.

OTHER DUTIES AND RESPONSIBILITIES:

• Constant improvement of all services and processes
• Other duties as assigned

Experience:

• Qualified candidates will have five years or more of progressive experience in VMWare or Hyper-V virtual machine management supporting and configuring a combination of Microsoft or Linux Guest Operating Systems. Specific skill sets include but not limited to the demonstrated expertise in the advanced implementation, administration and management of:
  • vSphere, VMWare vCenter Server, Distributed Resource Scheduling, vSphere Standard Switching, vSphere Virtual Distributed Switching, Host/Guest Networking, vSphere HA, ESXi Cluster administration, Datastore and RDM administration.
• Advanced practices and expertise of FC SAN, iSCSI and NAS storage required for this position.
• Four of more years advanced experience in a combination of cloud delivery solutions including but not limited to VMWare vSphere, Hyper-V, HP One View, HP Virtual Connect Manager and Cisco UCS Manager.
• Three or more years advanced experience installing, provisioning and supporting HP Blade Servers and Cisco UCS Blades.
• Three or more years of progressive experience in large enterprise health care systems including Meditech, Cerner, McKesson Health Information Systems, Medical Imaging, PACS, and/or Health Information Exchange is preferred for this position.
• Proficiency with storage systems, such as 3PAR and/or Nimble, strongly preferred.
• Proficient in cloud best practices and data center virtualization in multi-tenant environments.
• Background and experience with server hardening and security event prevention technologies such as Anti-Virus, SYSLOG server monitoring, etc preferred.
• Experienced with hyper-converged infrastructure is a plus
• Experience with VMWare VSAN is a plus
• Education or equivalent experience in ITIL, Cobit, and/or HIPAA preferred for this position.

Education:

• Bachelor’s degree in information management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position.

Certifications or Licenses:

• Certifications in Microsoft Windows Server 2012 or newer, VMware VCP-DCV or higher, are considered a plus for this position.
• HPE ASE/ATP, Nimble Storage, and/or ISM v3 or equivalent certifications are considered a plus.
• ITIL Certification preferred.

Special Knowledge, Skills and Abilities:

TRAVEL REQUIRED:

Approximately 30% Travel

PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to work long hours at a desk using a PC, video conferencing, and phone usage.
• Ability to occasionally lift and move computer equipment if necessary.
• Moderate overnight travel by land or air.

WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to office at home if needed
• Extensive use of desktop computer, mobile technologies video conference, phone, cell phone is essential for this function.

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes weu2019ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Location: This is a globally remote role, unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

What we are looking for in you

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Overview

This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.

We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.

We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.

The role of a Cloud Professional Services Manager at Canonical

The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.

A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.

Location: This role will be home based, managing a team in your time zone.

What your day will look like

• Lead and develop a team of engineers, ranging from graduate to senior
• Work remotely in a single major time zone
• Coach, mentor, and offer career development feedback
• Identify and measure team health indicators
• Implement disciplined engineering processes
• Represent your team and product to stakeholders, partners, and customers
• Develop and evangelise great engineering and organisational practices
• Plan and manage progress on agreed goals and projects
• Be an active part of the leadership team, collaborating with other leaders

What we are looking for in you

• Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• Practical knowledge of Linux and networking
• Experience in technical presales
• You are a dynamic person who loves to jump in new projects and interact with people
• Excellent verbal and written communication skills in English
• Passion and a track record of developing and growing people
• Experience in leading, coaching and mentoring engineers
• Organised and able to ensure your team delivers timely, high quality results
• An exceptional academic track record from high school and, preferably, university as well
• Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.

Additional skills that you might also bring

• Second language - Spanish or French preferred
• Python knowledge
• Experience collaborating with external partners
• Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.