8 Advanced Systems jobs in Oman

Key Responsibilities

• Assist in preparing drawings, BOQs (Bill of Quantities), and technical reports.
• Support senior engineers in reviewing design calculations, plans, and specifications.
• Coordinate with site teams to monitor progress, resolve technical issues, and ensure quality standards.
• Maintain accurate project documentation, including reports, drawings, and material submittals.
• Assist in preparing tender documents, cost estimates, and project schedules.
• Conduct site inspections and prepare daily/weekly progress reports.
• Support in ensuring compliance with safety regulations and project guidelines.
• Liaise with contractors, suppliers, and consultants for project coordination.
• Provide technical support during project execution, testing, and handover.
• Perform other duties as assigned by the Project Manager or Senior Engineer.

Qualifications & Skills

• Bachelor's Degree/Diploma in Civil Engineering or related field.
• 1–3 years of experience in construction, infrastructure, or civil works (fresh graduates may also apply for junior roles).
• Knowledge of AutoCAD, Civil 3D, and MS Office applications.
• Familiarity with construction methodologies, standards, and codes.
• Strong organizational and documentation skills.
• Good communication and teamwork abilities.
• Ability to work under supervision and support multiple projects simultaneously.

Job Type: Full-time

Cybersecurity Technical Support Engineer

We are seeking a highly motivated Omani citizen to join our team as a Cybersecurity Technical Support Engineer, based in our office in Shatti Al Qurum in Muscat. The ideal candidate will be the first line of defense for our customers, providing expert technical assistance and troubleshooting to resolve cybersecurity-related issues. You will be responsible for diagnosing, documenting, and resolving a wide range of technical problems, ensuring our clients' systems and networks are secure and operational. This role requires a blend of technical expertise, problem-solving skills, and excellent communication.

Key Responsibilities:

• Provide Level 1 technical support / trouble shooting for cybersecurity products and services, including firewalls, intrusion detection/prevention systems (IDS/IPS), Proxy, SASE, Vulnerability Management solution , and endpoint security solutions
• Some examples could be any of these vendors - Trellix, Cybereason, CrowdStrike, Forcepoint DLP and Web security, Skyhigh, Forta, Thales, Imperva, Rapid 7, Qradar, Tenable, Netskope, Palo Alto, Fortinet, etc
• Act as a first point of contact for customer-reported issues, accurately diagnosing problems and providing effective, timely solutions.
• Document all support interactions, troubleshooting steps, and resolutions in a ticketing system to build a comprehensive knowledge base.
• Collaborate with engineering and product development teams, vendors to escalate complex issues, provide feedback on product performance, and contribute to future product enhancements.
• Assist clients with the installation, configuration, and maintenance of cybersecurity software and hardware.
• Conduct routine Security solution health checks.
• Working on the documentations like SOP, As built, upgrade plan etc
• Stay up-to-date with the latest cybersecurity threats, trends, and technologies to provide informed and effective support.
• Educate customers on cybersecurity best practices and how to use our products to their full potential.
• Participate in the on-call rotation to provide emergency support for critical incidents.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 1 to 3 years of experience in a technical support, help desk, or IT support role
• Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with a variety of operating systems, including Windows, macOS, and Linux.
• Familiarity with common cybersecurity frameworks and methodologies (e.g., CIS, NIST, ISO
• Excellent problem-solving and analytical skills, with a meticulous attention to detail.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Relevant industry certifications are a plus (e.g., CompTIA Security+, Network+, or vendor-specific certifications).
• Ability to work effectively under pressure in a fast-paced environment.

Job Title
: IT Support Agent

Contract Duration:
One Year Extendable

Role / Responsibility

• Log in the tickets received from the AIVS end-users .
• Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
• Be aware of SLAs, as per the agreement
• Address AIVS users' tickets regarding software, and networking.
• Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
• Must be aware of the functionality of the AIVS system and its workflow.
• Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
• Report issues in the support ticket tool by adding adequate description
• Immediate closure of the ticket after resolution
• Must understand the full support workflow
• Provide prompt and accurate feedback to AIVS end-users
• Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
• Prepare and submit the reports, as per agreement
• Prepare reports as requested by management
• Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
• Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
• Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
• Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.

Skills and Experience

• 4+Years Web Application and mobile Support Experience
• MIS and reporting
• Must understand how to qualify tickets and provide as first call resolution (FCR).
• Excellent problem-solving skills and documentation skills
• Proven customer service skills
• Excellent in Troubleshooting
• Advanced experience in Microsoft Office
• to Familiar with Information Technology - Software Development
• ERP, CRM
• Mobile applications, Power BI
• Oracle , UI Path
• Good communication skills (verbal and written)
• Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
• Location Muscat Governance

About the Role

We are looking for a skilled and highly motivated IT and Technical Support Engineer with strong expertise in networking, SQL databases, and ELV (Extra Low Voltage) systems. The successful candidate will be responsible for troubleshooting, maintaining, and optimizing network infrastructure, supporting SQL databases, and ensuring the smooth operation of ELV systems. The role requires both a solid understanding of IT and networking concepts, as well as practical experience in database management and ELV system configurations.

Responsibilities

• Technical Support for ELV Systems:
• Provide on-site and remote technical support for ELV systems, including CCTV, access control, fire alarm systems, public address systems, and building management systems (BMS).
• Troubleshoot and resolve hardware, software, and integration issues related to ELV systems.
• Support system installation, configuration, and setup of ELV equipment.

• Monitor ELV system performance and ensure they operate optimally, identifying and rectifying potential issues proactively.

• Networking Support:

• Manage and maintain network infrastructure supporting ELV systems, including switches, routers, and firewalls.
• Configure and troubleshoot network connections, ensuring the integration of ELV systems with the organization's network and cloud-based services.
• Set up, maintain, and monitor IP configurations, VLANs, and network security protocols for ELV systems.

• Implement and optimize network designs and configurations to enhance performance and security.

• SQL Database Management:

• Administer and support SQL databases that store critical data for ELV systems (e.g., logs, access records, event data).
• Perform database queries, routine backups, and ensure the integrity and availability of data.

• Troubleshoot database performance issues, optimize queries, and assist with data recovery when needed.

• System Monitoring & Troubleshooting:

• Monitor ELV system components, network devices, and databases to ensure continuous operation.
• Analyze logs and system performance data to detect early warning signs of potential issues.
• Respond to system alerts and resolve issues in a timely manner to minimize downtime.

• Use diagnostic tools to isolate and resolve issues related to hardware, software, and network infrastructure.

• Documentation & Reporting:

• Create and maintain detailed technical documentation, including configuration records, system diagrams, troubleshooting procedures, and incident reports.

• Prepare regular system performance and incident reports for internal teams or clients.

• Collaboration & Training:

• Collaborate with cross-functional teams, including engineering, IT, and external vendors, to ensure effective integration of ELV systems, networks, and databases.
• Provide technical support and training to internal staff on the use and operation of ELV systems and databases.

• Assist in the preparation of manuals, user guides, and standard operating procedures.

• System Security:

• Ensure the security of ELV systems, network infrastructure, and SQL databases by implementing industry best practices.
• Regularly update system firmware, software, and security patches for all ELV systems and networking equipment.

• Monitor and manage security protocols to prevent unauthorized access to networks and databases.

• Problem-Solving and Escalation:

• Diagnose complex technical issues affecting ELV systems, networking, and databases.
• Escalate unresolved issues to senior engineers, vendors, or other specialists as needed.
• Provide root cause analysis for system failures and propose solutions to prevent recurrence.

Qualifications

• Education:

• Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).

• Experience:

• Proven experience in supporting ELV systems (e.g., CCTV, access control, fire alarm systems, etc.).
• Hands-on experience with networking technologies, including IP configurations, TCP/IP, VLANs, switches, routers, and firewalls.
• Strong experience working with SQL databases (e.g., MySQL, Microsoft SQL Server, PostgreSQL), including database queries, backups, and performance tuning.
• Prior experience troubleshooting and maintaining networking infrastructure and ELV systems.

• Familiarity with system integration, database management, and IT support practices in a corporate environment.

• Technical Skills:

• Strong networking knowledge, including IP addressing, subnetting, VLAN configuration, and troubleshooting.
• Advanced proficiency with SQL, including writing and optimizing complex queries, database administration, and performance tuning.
• Experience with server setups and support, both physical and virtual environments.
• Familiarity with ELV system protocols, integration, and configurations.
• Proficient in using monitoring tools to track system and network performance.

• Knowledge of operating systems (Windows) and server management.

• Certifications (Preferred but not required):

• Cisco Certified Network Associate (CCNA) or equivalent networking certifications.
• Microsoft SQL Server certification or equivalent database management certifications.
• ELV system certifications (e.g., CCTV, access control) are a plus.

Personal Attributes

• Strong analytical and problem-solving
• ∙ Strong analytical and problem-solving abilities.
• ∙ Excellent verbal and written communication skills.
• ∙ Ability to work effectively in a fast-paced environment.
• ∙ Strong attention to detail and organizational skills.
• ∙ Ability to manage multiple tasks and prioritize effectively.
• ∙ Ability to work both independently and as part of a team.
• ∙ Proactive and self-motivated with a passion for technology and continuous learning.

Company Description

Oman Electricity Transmission Company (OETC) is the sole entity responsible for operating, maintaining, and developing the high-voltage electricity transmission network across Oman. The company ensures reliable power delivery by connecting generation plants with distribution companies, while continuously expanding and enhancing the grid to support the nation's growth and energy security.

Role Description

This is a full-time on-site role for a Geographic Information Systems Engineer located in Muscat. The engineer will be responsible for GIS applications, analyzing data, working with Geographic Information Systems (GIS), managing maps, and databases.

Qualifications

• GIS Applications and Geographic Information Systems (GIS) skills
• Analytical Skills for data interpretation
• Experience in working with maps and databases
• Strong problem-solving abilities
• Knowledge of geospatial technology
• Bachelor's degree in Geography, Geomatics, Computer Science, or related field

Overview

We are seeking a software engineer with a passion for building and validating resilient distributed systems. At Canonical you can build a career and drive the success of those leveraging Canonical's Ubuntu and Juju to build multi-cloud deployable cloud applications. We see quality engineering as a first class engineering practice and are looking for people who can bring deep engineering insights and a data driven approach to test automation, reporting and data analytics. The Distributed Systems testing team at Canonical is responsible for ensuring the high quality of Canonical's Cloud solutions based on Juju, Terraform, OpenStack, Kubernetes when deployed under highly diverse conditions, from bare metal in customer data centers to public clouds like AWS, GCE, Azure. As a software engineer you will have the opportunity to develop CI pipelines which power Canonical's cloud integration testing and reporting. Upcoming initiatives you will have the opportunity to contribute to include expanding deployment capabilities to new clouds and developing AI/ML pipelines for automatic analysis of test results. A successful candidate is interested in tackling these problems, as well as imagining and leading new initiatives within the team and across Canonical.

Location: this is a Globally remote role

• Create automated testing approaches and infrastructure for validating reliability, performance, and resilience of cloud orchestration tools and applications
• Enable engineering teams across Canonical to develop software with confidence by making distributed system testing tooling available across the company
• Enhance continuous integration pipelines for deploying and testing Canonical's cloud native products such as Kubeflow
• Deploy, manage, and debug highly distributed systems
• Monitor and report on automated testing efforts
• Collaborate daily with a globally distributed team

• Solid background in modern test processes and strategies
• Experience with Python or Go development
• Strong object oriented development skills
• Ability to develop and ship production grade modern web applications
• Working knowledge of continuous integration tools such as Jenkins, CircleCI, GitHub CI
• Knowledge of networking technologies and fundamentals
• Solid understanding of Linux system architecture
• A capacity for complex abstract thinking
• Capability for 2-4 weeks of international travel per year

• Collecting and analyzing large multidimensional datasets
• Operating data platforms: key-value stores, relational or document databases, event buses
• Work with cloud technologies such as OpenStack, Kubernetes, Terraform and AWS
• Developing AI/ML pipelines

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world's computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lead Golang Software Engineer, Commercial Systems

Join Canonical as a Lead Golang Software Engineer, Commercial Systems. We are a leading provider of open-source software and operating systems for global enterprise and technology markets.

Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We are looking for a skilled software engineer who strives for the highest engineering quality and applies their skills at work.

The Commercial Systems unit is composed of seven engineering teams that collaborate with other teams at Canonical. We are hiring a Lead Golang Software Engineer for the following teams:

• Billing team: designs, develops, and operates a Golang service for standardized and scalable billing capabilities.
• Contracts team: designs, develops, and operates a Golang service for contract management and CPQ capabilities.
• Livepatch team: designs and develops a service for delivering Linux kernel patches to shrink the exploit window for critical vulnerabilities.
• Ubuntu Pro backend team: designs and develops backend services for the delivery of Ubuntu Pro, a comprehensive subscription for open-source software security.

Role Entails:

• Develop engineering solutions leveraging Golang.
• Lead technical designs, code reviews, and implementation.
• Deploy and operate services developed by the team.
• Coach, mentor, and offer career development feedback to colleagues.
• Develop and evangelize great engineering and organizational practices.

Requirements:

• Exceptional academic track record.
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Experience with software development in Golang.
• Professional written and spoken English with excellent presentation skills.
• Result-oriented, with a personal drive to meet commitments.
• Ability to travel internationally twice a year.

Nice-to-have Skills:

• Performance engineering and security experience.
• Experience with accounting, sales, sales operations, or other business roles.

What We Offer:

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Program.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass, and travel upgrades for long haul company events.

Canonical is an equal opportunity employer and proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.