What Jobs are available for Omantel in Muscat?

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

JD For Network Engineer

Experience: 3 to 5 Years with B.E/B.Tech or equivalent Academic, Preferred with Vendor Certifications from Cisco/PaloAlto/Fortinet/Aruba

Maintenance and Administration: Maintain and administer network hardware, software, and configurations, performing regular updates, patches, and health checks.

Monitoring: Monitor network performance, analyze data to identify bottlenecks, and make necessary adjustments to optimize traffic and ensure reliability.

Troubleshooting: Diagnose, troubleshoot, and resolve complex network and system issues, ensuring high availability and performance for users.

Documentation: Create and maintain comprehensive documentation for network configurations, processes, and operational diagrams.

Vendor Management: Collaborate with third-party vendors to ensure network services operate as expected.

Key Skills

Product Configuration Knowledge: Well-versed with Core Switches, Distribution/Access Switches, ISP Routers/Modems, Wi-Fi & WLC, firewalls, Load Balancers functionalities & configurations.

Technical Proficiency: Deep understanding of network infrastructure, hardware and protocols.

Problem-Solving: Ability to identify and support to solve complex technical issues efficiently, covering both preventive & corrective measures

Communication: Strong communication skills to explain network status to leaders and collaborate with team members and vendors.

Project Management: Ability to manage network-related projects and initiatives.

If you are interested kindly share your cv to ,or contact

Job Type: Full-time

Pay: RO RO per month

Network Engineer (For Omani and expat in Oman only)

Experience: 3 to 5 Years with B.E/B.Tech or equivalent Academic, Preferred with Vendor Certifications from Cisco/PaloAlto/Fortinet/Aruba

Maintenance and Administration: Maintain and administer network hardware, software, and configurations, performing regular updates, patches, and health checks.

Monitoring: Monitor network performance, analyze data to identify bottlenecks, and make necessary adjustments to optimize traffic and ensure reliability.

Troubleshooting: Diagnose, troubleshoot, and resolve complex network and system issues, ensuring high availability and performance for users.

Documentation: Create and maintain comprehensive documentation for network configurations, processes, and operational diagrams.

Vendor Management: Collaborate with third-party vendors to ensure network services operate as expected.

Key Skills

Product Configuration Knowledge: Well-versed with Core Switches, Distribution/Access Switches, ISP Routers/Modems, Wi-Fi & WLC, firewalls, Load Balancers functionalities & configurations.

Technical Proficiency: Deep understanding of network infrastructure, hardware and protocols.

Problem-Solving: Ability to identify and support to solve complex technical issues efficiently, covering both preventive & corrective measures

Communication: Strong communication skills to explain network status to leaders and collaborate with team members and vendors.

Project Management: Ability to manage network-related projects and initiatives.

Salary will be negotiable

Job Types: Full-time, Permanent

CCDS is seeking a talented Network Engineer to join our team in Muscat, Oman. In this role, you will be responsible for designing, implementing, and maintaining networking solutions for our clients in the region. You will work on a variety of projects that will challenge your skills and further develop your expertise in network technologies. The ideal candidate has a strong foundation in networking principles and a passion for delivering exceptional service to clients.

• Design & Installation: Develop and install network infrastructure, including routers, switches, and wireless components.
• Maintenance & Support: Perform routine maintenance, apply software patches, and provide technical support to users.
• Security Management: Implement and manage security systems such as firewalls and antivirus to safeguard data and mitigate cyber threats.
• Performance Monitoring: Monitor network performance, analyze trends, and optimize for efficiency and user experience.
• Troubleshooting & Repair: Diagnose and resolve network issues to ensure maximum uptime and availability.
• Documentation & Reporting: Prepare engineering design packages and generate reports on network health for stakeholders.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 3 years' experience in implementing and managing Fortinet and Palo Alto.
• Experience with Huawei and Aruba solutions is a strong plus.
• Solid understanding of networking protocols, routing, switching, and security practices
• Experience with network hardware including routers, switches, and firewalls
• Familiarity with network monitoring tools and diagnostic techniques
• Currently residing in Oman and available to join within 1 month (mobilized).
• Strong problem-solving abilities and attention to detail
• Excellent communication skills in English, both verbal and written
• Ability to work independently as well as part of a team
• Willingness to travel as needed for project implementation
• Preferred knowledge of Arabic is a plus

• Medical Insurance
• Training & Development Plan
• Paid Time Off
• Performance Bonus