What Jobs are available for Hospitality in Muscat?

• Meet & greet the visitors to direct them to the sales team.
• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate and timely information regarding property details, construction status & any other requirements.
• Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
• Assist clients with service requests, including modifications, payments, and updates.
• Maintain detailed records of client interactions, transactions, and feedback in the company's CRM system.
• Leads management: ensure all leads are added in the company's CRM system, assigned, updated, and recycled.
• Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.
• Develop and implement strategies to enhance the customer experience and improve service quality.
• Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
• Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
• Prepare and provided reports as required by management or any other stake holder.

Job Type: Full-time

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time

Apt Resources is seeking a dynamic Secretary/Accountant with a Hotel BackgroundSecretary/Accountant with Hotel Background to support the Managing Director of a prestigious Restaurant management company. This multifaceted role combines administrative and accounting responsibilities, making it crucial for ensuring smooth operations within the organization. The ideal candidate will have relevant experience in the hospitality industry, coupled with strong organizational and multitasking skills to manage various functions effectively.

• Provide high-level administrative support to the Managing Director, including managing schedules, organizing meetings, and coordinating travel arrangements.
• Prepare and maintain financial records, including invoices, receipts, and payroll information.
• Assist in budgeting and forecasting processes, helping to analyze financial data and generate reports.
• Handle correspondence and communication, ensuring timely responses and accurate information flow.
• Develop and maintain filing systems to keep all documents organized and accessible.
• Conduct financial reconciliations and assist in the preparation of financial statements.
• Coordinate with various departments to gather relevant information for financial reporting.
• Manage petty cash and track expenses, ensuring compliance with company policies.
• Support HR functions by assisting in employee onboarding and maintaining personnel records.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a similar role within the hotel industry.
• Strong knowledge of accounting principles and practices.
• Proficient in accounting software and Microsoft Office Suite.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proactive, detail-oriented, and able to work independently.
• Fluency in English; knowledge of Arabic is a plus.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.

The salary is AED 5,000 to 7,000 All in