What Jobs are available for Hospitality Management in Muscat?

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.

Responsibilities:

• Handle incoming customer inquiries by phone, email, or chat.
• Provide accurate information regarding products, services, or procedures.
• Record details of customer interactions and follow up as necessary.
• Resolve customer concerns or escalate them to the relevant department.
• Maintain up-to-date knowledge of company policies and procedures.
• Support other team members to ensure consistent service standards.
• Adhere to internal processes and compliance requirements.

Requirements:

• High school diploma or equivalent required.
• Previous experience in a customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer literacy, including use of email and data entry tools.
• Attention to detail and good problem-solving ability.
• Ability to work in shifts if required.

Job Type: Full-time

Position Summary:

Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments to ensure service delivery meets contractual and performance standards.

Key Roles and Responsibilities:

Customer Service & Coordination:

• Coordinate with clients and client representatives to understand and fulfill their requirements.
• Manage key customer accounts and ensure service delivery in line with agreed KPIs.
• Respond promptly and professionally to customer queries, complaints, and emails.
• Share NCRs (Non-Conformance Reports) with customers and follow up for timely closure.
• Submit receipt confirmations, stock reports, and other contractual documents within the agreed timelines.
• Record and escalate any customer complaints to the supervisor for resolution.

Documentation & System Management:

• Ensure accurate and timely processing of documents in WMS (Warehouse Management System), including ASN, SO, and GRN.
• Verify system-generated documents with physical copies such as invoices and purchase orders.
• Maintain 100% job file accuracy and data integrity in WMS.
• Manage client tariffs and billing setups in Exceed/WMS systems.
• Generate and share periodic performance and inventory reports with customers and management.

Operations & Inventory Control:

• Coordinate with warehouse operations to ensure timely execution of customer logistics and distribution requirements.
• Ensure compliance with FEFO (First Expiry First Out) for food items and FIFO (First In First Out) for non-food items.
• Monitor damaged, expired, or non-moving stock and follow up with customers for timely disposal.
• Ensure proper utilization and allocation of warehouse pallet positions.
• Conduct regular stock checks and reconcile any discrepancies with operations and clients.
• Support operational planning, scheduling, and resource allocation to meet customer demands.

Cross-Functional Coordination:

• Liaise with internal departments such as Transport, Finance, and Quality to provide complete service solutions to clients.
• Coordinate with finance on invoice queries and ensure timely submission and accuracy of billing.
• Work closely with warehouse supervisors and team leaders to align operational activities with customer expectations.

Compliance & Continuous Improvement:

• Ensure adherence to company policies, safety, and quality standards.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in internal and external audits as required.

Qualifications and Experience:

• Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 3–5 years of experience in warehouse operations and customer service, preferably within logistics or FMCG.
• Hands-on experience in WMS/ERP systems (e.g., Exceed, SAP, Oracle).
• Strong understanding of warehouse processes, inventory control, and logistics coordination.

Skills and Competencies:

• Excellent communication and client-handling skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in documentation.
• Proficient in MS Office (Excel, Word, Outlook).
• Team player with the ability to multitask in a fast-paced environment.
• Knowledge of health, safety, and quality standards within warehouse operations.

Job Type: Full-time