32 Head Of Operations Benelux jobs in Oman

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use.

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.

Role Purpose

Why this role matters:

As MEA Fintech Commercial Operations Director, you will play a key role in driving Beyond ONE’s strategic fintech vision across the Middle East and Africa. You’ll solve complex challenges around market entry, financial inclusion, and digital payment innovation. Your contributions will help shape our regional fintech strategy, cross-functional operations, and ultimately the way we disrupt the market with scalable, customer-centric digital financial services. You will also be responsible for defining market-specific strategies to differentiate our offerings across segments and geographies, ensuring alignment between brand positioning and customer needs.

What success looks like:

In your first year, you will lead the successful launch and operations of fintech ventures across existing operations in Oman and Saudi Arabia, grow MEA fintech revenue by executing on new commercial partnerships, and integrate fintech offerings into newly acquired businesses while aligning with local compliance requirements. You will deliver compelling go-to-market plans, optimize the digital customer journey, and elevate customer experience standards across all digital and physical touchpoints.

Why this is for you:

If you're keen on solving the challenge of building next-gen fintech ecosystems in high-growth markets, hit us up. We're looking for someone ready to tackle this challenge head-on and make an impact from day one.

Key Responsibilities

In this role, you will:

• Lead the MEA fintech commercial strategy and P&L, ensuring profitable growth across multiple markets.
• Collaborate with product, marketing, legal, tech, compliance, and sales teams to drive seamless go-to-market fintech execution.
• Manage regulatory, compliance, and licensing processes to ensure operational continuity across regions.
• Drive new fintech ventures, including lead the launch of new ventures and multi-brand Banking-as-a-Service (BaaS) models.
• Oversee strategic partnerships with regulators, banks, PSPs, and consultants to expand market presence.
• Support fintech M&A efforts and post-acquisition integration into Beyond ONE’s operations.
• Mentor commercial leads and cross-functional teams to foster innovation and accountability across the fintech vertical.
• Define and implement targeted segment strategies for market growth and brand differentiation.
• Develop innovative acquisition, retention, and revenue-generating offers tailored to customer needs and aligned with market insights.
• Oversee the development and optimization of digital and physical sales and distribution channels to maximize reach and performance.
• Lead and evolve the fintech product roadmap, including proposition development, investment prioritization, and lifecycle management.
• Optimize digital sales performance and enhance the end-to-end customer journey with a digital-first mindset.
• Lead strategic planning and performance reporting processes to evaluate commercial initiatives and adjust direction as needed.
• Champion exceptional customer experience across all touchpoints to build long-term loyalty and brand equity.

Qualifications & Attributes

We’re seeking someone who embodies the following:

Education:

• Bachelor’s in Finance, Business, or a related field. MBA or Master’s in Finance/Fintech preferred.

Experience:

• 10+ years in senior fintech or digital financial services leadership, preferably in high-growth or emerging markets. A background in running commercial operations or leading a fintech, particularly with experience in commercial performance management and channel development.

Technical Skills:

• Must-haves: In-depth expertise in digital payments, mobile financial services, and regional financial ecosystems. Proven experience managing P&Ls and launching fintech ventures.
• Nice-to-haves: Familiarity with PSP/BIN licensing structures, multi-brand BaaS frameworks, and fintech M&A integration.
• Expertise in product lifecycle management, go-to-market strategy, brand positioning, and customer segmentation.
• Strong capability in optimizing commercial portfolios and driving revenue via digital-first approaches.

Unique Attributes:

• Thrives in fast-paced environments requiring cross-regional collaboration and complex decision-making.
• Possesses a proactive mindset and strong stakeholder management skills across business and regulatory domains.
• Excels with Agile, product-led delivery models, and data-driven decision-making in evolving fintech landscapes.
• Proven leadership skills in managing high-performing commercial teams.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong communication and executive-level stakeholder engagement capabilities.
• Familiarity with GCC market dynamics.
• Demonstrated ability to lead through ambiguity and drive innovation in rapidly evolving markets.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at

We don't think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We're building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use.

Since being founded in 2021, we've acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.

Role Purpose

Why this role matters:

As MEA Fintech Commercial Operations Director, you will play a key role in driving Beyond ONE's strategic fintech vision across the Middle East and Africa. You'll solve complex challenges around market entry, financial inclusion, and digital payment innovation. Your contributions will help shape our regional fintech strategy, cross-functional operations, and ultimately the way we disrupt the market with scalable, customer-centric digital financial services. You will also be responsible for defining market-specific strategies to differentiate our offerings across segments and geographies, ensuring alignment between brand positioning and customer needs.

What success looks like:

In your first year, you will lead the successful launch and operations of fintech ventures across existing operations in Oman and Saudi Arabia, grow MEA fintech revenue by executing on new commercial partnerships, and integrate fintech offerings into newly acquired businesses while aligning with local compliance requirements. You will deliver compelling go-to-market plans, optimize the digital customer journey, and elevate customer experience standards across all digital and physical touchpoints.

Why this is for you:

If you're keen on solving the challenge of building next-gen fintech ecosystems in high-growth markets, hit us up. We're looking for someone ready to tackle this challenge head-on and make an impact from day one.

Key Responsibilities

In this role, you will:

• Lead
  the MEA fintech commercial strategy and P&L, ensuring profitable growth across multiple markets.
• Collaborate
  with product, marketing, legal, tech, compliance, and sales teams to drive seamless go-to-market fintech execution.
• Manage
  regulatory, compliance, and licensing processes to ensure operational continuity across regions.
• Drive
  new fintech ventures, including lead the launch of new ventures and multi-brand Banking-as-a-Service (BaaS) models.
• Oversee
  strategic partnerships with regulators, banks, PSPs, and consultants to expand market presence.
• Support
  fintech M&A efforts and post-acquisition integration into Beyond ONE's operations.
• Mentor
  commercial leads and cross-functional teams to foster innovation and accountability across the fintech vertical.
• Define
  and implement targeted segment strategies for market growth and brand differentiation.
• Develop
  innovative acquisition, retention, and revenue-generating offers tailored to customer needs and aligned with market insights.
• Oversee
  the development and optimization of digital and physical sales and distribution channels to maximize reach and performance.
• Lead
  and evolve the fintech product roadmap, including proposition development, investment prioritization, and lifecycle management.
• Optimize
  digital sales performance and enhance the end-to-end customer journey with a digital-first mindset.
• Lead
  strategic planning and performance reporting processes to evaluate commercial initiatives and adjust direction as needed.
• Champion
  exceptional customer experience across all touchpoints to build long-term loyalty and brand equity.

Qualifications & Attributes

We're seeking someone who embodies the following:

Education:

• Bachelor's in Finance, Business, or a related field. MBA or Master's in Finance/Fintech preferred.

Experience:

• 10+ years in senior fintech or digital financial services leadership, preferably in high-growth or emerging markets. A background in running commercial operations or leading a fintech, particularly with experience in commercial performance management and channel development.

Technical Skills:

• Must-haves:
  In-depth expertise in digital payments, mobile financial services, and regional financial ecosystems. Proven experience managing P&Ls and launching fintech ventures.
• Nice-to-haves:
  Familiarity with PSP/BIN licensing structures, multi-brand BaaS frameworks, and fintech M&A integration.
• Expertise in product lifecycle management, go-to-market strategy, brand positioning, and customer segmentation.
• Strong capability in optimizing commercial portfolios and driving revenue via digital-first approaches.

Unique Attributes:

• Thrives in fast-paced environments requiring cross-regional collaboration and complex decision-making.
• Possesses a proactive mindset and strong stakeholder management skills across business and regulatory domains.
• Excels with Agile, product-led delivery models, and data-driven decision-making in evolving fintech landscapes.
• Proven leadership skills in managing high-performing commercial teams.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong communication and executive-level stakeholder engagement capabilities.
• Familiarity with GCC market dynamics.
• Demonstrated ability to lead through ambiguity and drive innovation in rapidly evolving markets.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. The position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Head of Operations – Permanent Role (Resident in Oman)

Our client is an
independent oil and gas company
engaged in the exploration, development, and production of petroleum resources. The company operates both offshore and onshore projects, with a strong focus on efficiency, technical expertise, and sustainable operations. Its portfolio includes mature production assets as well as growth-oriented exploration and development projects, particularly in Asia and Australia.

As part of its Oman operations, the company is seeking a highly experienced
Head of Operations
to oversee all field activities and drive operational excellence. This is a senior leadership role with significant impact on the company's long-term success.

Key Responsibilities

• Lead and manage all operational activities across exploration, development, and production.
• Ensure optimal reservoir performance, production efficiency, and strict compliance with HSE standards.
• Drive strategic planning and execution for drilling, field development, and operations management.
• Manage budgets, resources, and risk mitigation.
• Inspire and lead high-performing teams while fostering a strong safety and compliance culture.

Candidate Profile

• 20+ years of experience
  in reservoir engineering and operations within the oil & gas industry.
• 5+ years
  in senior leadership as General Manager or Head of Operations.
• Extensive experience working in Oman's oil & gas sector
  with in-depth understanding of the local market, culture, and society (ideally 15+ years of operational presence in Oman).
• Proven track record in strategic operations leadership, project delivery, and performance optimization.

Location:
Resident in Oman (permanent position)

Contract Type:
Permanent, full-time executive role

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations . Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

Looking for someone with strong Food & Beverage Service experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information
Job Number

Job Category
Food and Beverage & Culinary

Location
The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Job Summary
Responsible for food and beverage daily operations, including Culinary, Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in food and beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES
Managing Day-to-Day Operations

• Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
• Supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Develops and oversees an order and purchase strategy for equipment and supplies.
• Supervises an effective monthly self-inspection program.

Developing and Maintaining Food and Beverage/Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Reviews financial reports and statements to determine how food and beverage is performing against budget.
• Makes recommendations for funding of food and beverage equipment and renovations in accordance with brand business strategy.
• Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.

Developing and Maintaining Budgets

• Develops and manages food and beverage budget.
• Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.

Leading Food and Beverage/Culinary Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Serves as a role model to demonstrate appropriate behaviors.
• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Identifies opportunities to increase profits and create value by challenging existing processes, encourages innovation and drives necessary change.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Reviews findings from comment cards and guest satisfaction results with food and beverage team and ensures appropriate corrective action is taken.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Empowers employees to provide excellent guest service.
• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
• Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Overview

Job Summary : We are seeking a dynamic and competent Operations Manager to oversee and streamline the day-to-day operations of our Head Office and factory. The ideal candidate should have a strong background in operations, HR, and administrative management, with a proven ability to implement systems, drive efficiency, and manage cross-functional teams. This role demands strategic thinking, excellent people skills, and the ability to work closely with leadership to ensure optimal performance and compliance across all departments.

Operational Oversight

• Supervise daily business activities across departments.
• Ensure smooth coordination between Production, Procurement, Logistics, Finance, Sales & Marketing.
• Monitor key performance indicators (KPIs) to enhance operational efficiency.
• Identify areas for process improvement and implement effective solutions.

Human Resource Support

• Oversee recruitment, onboarding, and exit procedures in coordination with relevant departments.
• Maintain staff records, attendance, and leave management systems.
• Ensure compliance with labor laws and internal HR policies.
• Support in resolving employee conflicts and grievances.
• Assist in organizational restructuring and manpower planning.

Administrative Leadership

• Manage office and factory administration functions.
• Supervise support staff (drivers, casual workers, office assistants, seasonal staff).
• Ensure facilities, maintenance, safety & security, and supplies are in order.
• Maintain company documentation, contracts, and internal communications.

Policy & Compliance

• Assist in drafting and enforcing company policies and standard operating procedures (SOPs).
• Monitor adherence to internal controls and company procedures.
• Liaise with legal advisors, auditors, and regulatory bodies as required.

Reporting & Coordination

• Prepare periodic reports on operational performance, HR metrics, and compliance.
• Serve as a liaison between departments and top management.
• Coordinate meetings, prepare minutes, and follow up on action points.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, HR Management, or a related field.
• Minimum 7 years of experience in operations, with solid exposure to HR and administrative functions.
• Strong knowledge of Omani labor law and employment practices.
• Excellent leadership , interpersonal , and decision-making skills.
• Proficiency in English ; Arabic is an advantage.
• Ability to work independently under pressure and manage multiple tasks efficiently.

Desirable Qualities

• Proactive, solutions-oriented mindset.
• Strong ethical standards and confidentiality.
• Experience in manufacturing or retail operations preferred.

We are currently seeking an experienced Operations Manager to oversee the day-to-day management of two established restaurants in Muscat, with a planned expansion of four additional outlets in the coming year.

Responsibilities:

1. Develop and implement operational strategies to enhance efficiency and productivity.
2. Oversee daily operations and ensure compliance with company policies and regulations.
3. Manage budgets, forecasts, and financial reports to ensure cost-effective operations.
4. Lead and mentor a team of employees, fostering a collaborative and high-performance culture.
5. Analyze operational performance metrics and identify areas for improvement.
6. Coordinate with other departments to ensure seamless communication and collaboration.
7. Implement best practices and innovative solutions to streamline processes.
8. Monitor inventory levels and manage supply chain logistics.
9. Prepare and present operational reports to senior management.
10. Ensure customer satisfaction by addressing operational issues promptly and effectively.

In addition to the core operational responsibilities, the selected candidate will also:

• Develop and implement high-quality operational standards across all other brands/restaurants
• Build and maintain a standardized system to ensure consistency, efficiency, and excellence in service in all restaurants (30 restaurants)
• Support business development initiatives for other brands within the group (6 Brands)
• The ideal candidate will have:
• Proven experience in managing multi-restaurant or multi-outlet operations
• Strong leadership and organizational skills
• A track record of implementing operational standards and systems
• Experience in growth planning and brand development
• This is a unique opportunity to join a growing brand at a pivotal stage and contribute significantly to its operational and strategic success.

Skills

• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and project management tools.
• Knowledge of supply chain management and logistics.
• Excellent negotiation and conflict resolution skills.
• Familiarity with quality management systems.
• Ability to analyze data and generate actionable insights.
• Strong customer service orientation.
• Experience with process improvement methodologies.
• Languages Arabic & English
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)
• HACCP Certification (Hazard Analysis and Critical Control Points) or equivalent food safety program is required