2 Client Communication jobs in Oman
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.
What You'll Do:
- Answer customer questions by phone, email, and chat.
- Support customers in their inquiries after the sale.
- Keep customer records updated in our system (CRM).
- Help resolve customer issues and get help from other teams when needed.
- Work with sales and maintenance to ensure smooth service.
- Help improve how we serve our customers.
Desired Candidate Profile
- Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
- Skills:
- Good communication (Arabic & English).
- Positive attitude and customer-focused.
- Problem-solving and organized.
- Comfortable with computers and CRM software.
- Eager to learn, proactive, and professional.
Company Industry
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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#J-18808-LjbffrCustomer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Required 5 Female Philippine Nationals for the position of Customer Service Executive.
Responsibilities:- Greet all customers.
- Reach the given target on a daily basis.
- Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
- Promote and maintain positive relations with all loyal clients and new customers.
- Report to branch as per given schedule.
- Work in a timely manner.
- Comply with all department and company policies and procedures.
- Contribute to the fulfillment of department and company objectives and goals.
- Perform as a team member in allocating and coordinating the workflow.
- Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
- Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
- Maintain awareness of all promotions and advertisements.
- Keep the checkout counter clean and orderly.
- Answer customer questions and provide information on procedures or policies.
- Maintain good relationships with all customers.
- Train and mentor new employees.
- Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
- Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
- Report to the Assistant Branch Manager.
- Ensure zero tardiness and absences.
- Ensure cleanliness of the counter.
Make sure to give 100% commitment in all sales promotions.
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