7 Call Center jobs in Oman

Get AI-powered advice on this job and more exclusive features.

1. Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
2. Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
3. Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
4. Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
5. Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
6. Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

• High school diploma or equivalent is required; a degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x.

Get notified about new Call Center Representative jobs in Muscat, Masqaţ, Oman .

Job Purpose:

The Call Center Agent provides exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting with a wide range of banking inquiries and transactions, and contributes to the Bank’s reputation and overall client satisfaction.

Key Accountabilities:

• Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.
• Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.
• Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.
• Promotes and cross-sells our bank's products and services to meet individual and team targets.
• Assists clients with account inquiries, Loan, and transactions financial inquiries.
• Provides comprehensive information about banking policies, procedures, and regulatory requirements.
• Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.
• Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.
• Maintains a high level of professionalism, courtesy, and empathy in all client interactions.
• Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.

Qualifications and Experience:

• University/College Diploma in Business Management or Business Administration (Marketing or Management Minor)
• Fresh graduate with 0 years of registered work experience.
• Awareness of banking products, services, and procedures.
• Familiarity with Customer Relationship Management (CRM) software is an advantage.
• Proficient verbal and written communication skills in English and Arabic.
• Ability to adapt to a fast-paced, dynamic work environment.
• Strong problem-solving skill.
• High attention to detail and accuracy in data entry.
• Customer-centric mindset with a strong focus on client satisfaction.
• Willingness to work on flexible hours, including evenings, night shifts, and weekends.

Note:

This role is based in Muscat; therefore, priority will be given to candidates who reside in Muscat. Applicants from other regions will be considered only if a sufficient number of qualified candidates from Muscat are not available.

** Applications will be accepted until 17-Jul-2025 at 2:00 PM. Submissions received after this date and time will not be considered **

Join to apply for the Technical Support Engineer , role at Location Solutions

Join to apply for the Technical Support Engineer , role at Location Solutions

The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions. The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction. This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.

Role Details – Key Responsibilities And Accountabilities

Project Implementation Support (Hardware)

• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
• Create configurations for devices based on specific needs.
• Collaborate with hardware manufacturers to address bugs and resolve issues.
• Work closely with the system development team to implement improvement ideas and resolve bugs.
  
  

• Lead new installation projects, including maintenance, repair, and removal tasks.
• Provide guidance and support to technicians during installations and troubleshooting.
  
  

• Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
• Provide customers with insights and recommendations to optimize their operations by analyzing system data.
• Collaborate with other teams to enhance company processes, particularly in ERP improvement.
• Conduct training sessions for clients to ensure effective use of our solutions.
• Conducting internal training for the team to enhance the quality and build up teamwork
  
  

• Conduct usability testing to gather valuable insights for enhancing the user experience.
• Work closely with the development team to ensure that software tools meet quality standards.
  
  

• Bachelor’s degree in engineering, computer science, or a related field.
• Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
• Strong knowledge of GPS devices and vehicle accessories.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both verbal and written.
  
  

• Experience with Teltonika devices and Zoho Ticketing system is a plus.
• Ability to manage multiple projects and tasks simultaneously.
• willingness to travel for on-site installations and support when necessary.
• Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
• Omani National required
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Location Solutions by 2x

Get notified about new Technical Support Engineer jobs in Oman .

Salalah, Dhofar Governorate, Oman 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Title : IT Support Agent

Contract Duration: One Year Extendable

Role / Responsibility

• Log tickets received from AIVS end-users.
• Assign ticket priority, urgency, category, and other details as per signed agreement clauses.
• Be aware of SLAs outlined in the agreement.
• Address AIVS users' tickets related to software and networking issues.
• Diagnose and troubleshoot issues, including account setup and software configuration.
• Understand the functionality of the AIVS system and its workflow.
• Conduct root cause analysis by asking targeted questions to customers.
• Report issues in the support ticket tool with adequate descriptions.
• Close tickets immediately after resolution.
• Understand the full support workflow.
• Provide prompt and accurate feedback to AIVS end-users.
• Schedule sessions with end-users for further information if needed.
• Prepare and submit reports as per agreement and management requests.
• Conduct monthly and quarterly reviews of support processes and performance.
• Maintain up-to-date records of focal points, project companies, and users.
• Follow up to ensure IT systems are fully functional post-troubleshooting.
• Escalate unresolved or complex issues to higher support tiers (L2 or L3) when necessary.
• Guide end-users on AIVS processes and functionalities.

Skills and Experience

• 4+ years of web application and mobile support experience.
• Experience with MIS and reporting.
• Ability to qualify tickets and achieve first call resolution (FCR).
• Excellent problem-solving and documentation skills.
• Proven customer service skills.
• Strong troubleshooting skills.
• Advanced proficiency in Microsoft Office.
• Knowledge of IT, including software development.
• Experience with ERP, CRM, mobile applications, Power BI, Oracle, UI Path.
• Good verbal and written communication skills.
• Ability to work in a 24x7 support environment during urgent situations.
• Location: Muscat Governance.

Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.

What You'll Do:

• Answer customer questions by phone, email, and chat.
• Support customers in their inquiries after the sale.
• Keep customer records updated in our system (CRM).
• Help resolve customer issues and get help from other teams when needed.
• Work with sales and maintenance to ensure smooth service.
• Help improve how we serve our customers.

Desired Candidate Profile

• Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
• Skills:
  • Good communication (Arabic & English).
  • Positive attitude and customer-focused.
  • Problem-solving and organized.
  • Comfortable with computers and CRM software.
  • Eager to learn, proactive, and professional.

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.