7 Banking Customer Service jobs in Oman

Project Manager

Should have at least 5+ years of experience in implementation project management in financial services domain, relevant to DATA PLATFORM implementation in financial services

Roles & Responsibilities:

Project Manager

Should have at least 5+ years of experience in implementation project management in financial services domain, relevant to DATA PLATFORM implementation in financial services

Determine the project approach, responsibilities, and schedule aligning with the overall program

Ensure that all requirements, work plan, management plans and changes to commitment are communicated to all affected team members

Create a one-page summary for management outlining project status updates and validate it with all relevant stakeholders to highlight their activities and capture their roles and timelines.

Organize and lead regular project meetings to discuss progress, challenges, and next steps

Engage business, IT, Operations or any other internal stakeholder and DATA PLATFORM SI partner in detailed business requirement discussions leveraging the existing BRDs available with the Bank for each of the DATA PLATFORM capabilities i.e. marketing, sales, onboarding and servicing

Define quality criteria for project activities including entry/exit criteria; validate compliance to each of the criteria, alert on exceptions that are made if any, to management

Track project deliverables vis-à-vis baseline scope and report variances if any

Proactively identify and report potential risks, inter-dependencies (within the DATA PLATFORM implementation program or any other project ongoing in the bank) or prerequisites that could impact the project timeline or outcomes, develop and implement strategies to mitigate identified risks, ensuring minimal disruption

Facilitate communication and collaboration among various teams, including business, IT, Operations or any other internal stakeholder, DATA PLATFORM vendor and SI partner

Technology Architect

10+ years' experience in architecting and implementing highly integrated DATA PLATFORM , including data migration, event streaming and real-time integration

Experience in delivering gap-fit analysis document by understanding business need and translating requirements / user stories into solution design document containing Banking Data Model, Logical Architecture, Physical Architecture (multi-server/multigeography and internet facing deployment), Integration, Deployment and Infrastructure Architecture Official Use This Document is classified as Official Use

Experience in designing Unified Service Desktop by hosting multiple banking application on single platform and supporting front-end integration between hosted applications

Experience in DATA PLATFORM implementation, platform upgrades and contributed to planning, analysis, design, build, test, deploy and post go-live support

Define technical requirements including non-functional aspects like performance, availability, scalability, maintainability, observability ensuring that the DATA PLATFORM solution aligns with the overall business objectives and IT strategy

gage with senior client stakeholders across both IT and business domains to ensure their requirements are understood and met

Develop bank-specific DATA PLATFORM implementation architecture design principles and convey these principles to tech leads and DATA PLATFORM SI partner to ensure adherence

Decide on the technology stack that will be used on the implementation, ensuring it meets the organization's needs and capabilities

Provide guidance to DATA PLATFORM SI partner in creating the target technical architecture blueprint and review it to ensure the architecture is as per bank's guidelines and meets project's overall business and technical objectives

Fully understand the capabilities and limitations of the technical environments that come with any packaged software used by the project

Determine how many staging environment instances are needed and can be supported for Development (interfaces and application), Test, Training, Staging, Production, Production Support

Work closely with all relevant stakeholders such as solution architects, SMEs, and delivery leads to review estimates and solution plans, ensuring alignment with project goals

Perform hardware and network sizing and capacity planning as required to support the solution

Conduct information security risk assessments and define and develop security controls, including those required to support external regulations

Drive performance engineering-related activities such as performance modeling, forecasting, testing, and tuning. Review and signoff performance testing plans, scope and execution results

Lead the architecture and infrastructure analysis and solution design to ensure that the product fulfills the requirements without too much customization, development and adherence to the DATA PLATFORM architecture principles

Work with the support unit to determine how the application is supported in production, including back-ups, disaster recovery, system performance, and project management

Tech Lead

Must have extensive DATA PLATFORM knowledge and experience in data mapping and migration, ensuring data integrity and accuracy, having 8+ years' experience

Oversee the delivery of technical components including SaaS/PaaS technology components. This includes ensuring that all technical aspects of the DATA PLATFORM implementation are executed according to the project plan and meet the required standards.

Oversee customization of the DATA PLATFORM system to fit business processes, ensuring that custom features align with user requirements and review the implication of customization

Ensure appropriate APIs are used to connect DATA PLATFORM with other peripheral applications and services as needed by the DATA PLATFORM SI Partner

Ensure necessary security measures are implemented to protect sensitive customer data and ensure compliance with relevant regulations

Ensure a comprehensive testing strategy, including but not limited to, unit testing, integration testing, and user acceptance testing (UAT) is designed

Identify and manage technical resources for the project. This includes rolling them onto the engagement and ensuring they are utilized effectively throughout the project.

Own the design, build, and test of all technology architecture components/solutions. Obtain stakeholder buy-in for application and technical designs

Design and Manage PoCs to validate the feasibility and effectiveness of the proposed architecture and technology solutions. Review all deliverables and documentation (including user manuals, FAQs and technical guides) from SI partner's technology teams jointly with Technology Architect to ensure they meet the project requirements and quality standards. This involves regular checks and validations of the work produced by the technical team.

Plan and manage the deployment of the DATA PLATFORM solution. This includes coordinating with various stakeholders to ensure a smooth deployment process and clear communication throughout the project lifecycle.

Ensure that the project adheres to the Managed Delivery principles. This involves confirming that all processes and methodologies are followed correctly to deliver a successful DATA PLATFORM implementation.

Provide technical leadership and guidance to the project team. This includes mentoring team members, resolving technical issues, and ensuring that the team is aligned with the project goals and objectives.

Co-ordinate with all relevant technology stakeholders for signoffs on DATA PLATFORM production release and ensure smooth handover of system is done to Run the Bank IT team after Go-live stage

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SSC HR Solutions by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Project Manager

Should have at least 5+ years of experience in implementation project management in financial services domain, relevant to DATA PLATFORM implementation in financial services

Roles & Responsibilities:

Project Manager

Should have at least 5+ years of experience in implementation project management in financial services domain, relevant to DATA PLATFORM implementation in financial services

Determine the project approach, responsibilities, and schedule aligning with the overall program

Ensure that all requirements, work plan, management plans and changes to commitment are communicated to all affected team members

Create a one-page summary for management outlining project status updates and validate it with all relevant stakeholders to highlight their activities and capture their roles and timelines.

Organize and lead regular project meetings to discuss progress, challenges, and next steps

Engage business, IT, Operations or any other internal stakeholder and DATA PLATFORM SI partner in detailed business requirement discussions leveraging the existing BRDs available with the Bank for each of the DATA PLATFORM capabilities i.e. marketing, sales, onboarding and servicing

Define quality criteria for project activities including entry/exit criteria; validate compliance to each of the criteria, alert on exceptions that are made if any, to management

Track project deliverables vis-à-vis baseline scope and report variances if any

Proactively identify and report potential risks, inter-dependencies (within the DATA PLATFORM implementation program or any other project ongoing in the bank) or prerequisites that could impact the project timeline or outcomes, develop and implement strategies to mitigate identified risks, ensuring minimal disruption

Facilitate communication and collaboration among various teams, including business, IT, Operations or any other internal stakeholder, DATA PLATFORM vendor and SI partner

Technology Architect

10+ years' experience in architecting and implementing highly integrated DATA PLATFORM , including data migration, event streaming and real-time integration

Experience in delivering gap-fit analysis document by understanding business need and translating requirements / user stories into solution design document containing Banking Data Model, Logical Architecture, Physical Architecture (multi-server/multigeography and internet facing deployment), Integration, Deployment and Infrastructure Architecture Official Use This Document is classified as Official Use

Experience in designing Unified Service Desktop by hosting multiple banking application on single platform and supporting front-end integration between hosted applications

Experience in DATA PLATFORM implementation, platform upgrades and contributed to planning, analysis, design, build, test, deploy and post go-live support

Define technical requirements including non-functional aspects like performance, availability, scalability, maintainability, observability ensuring that the DATA PLATFORM solution aligns with the overall business objectives and IT strategy

gage with senior client stakeholders across both IT and business domains to ensure their requirements are understood and met

Develop bank-specific DATA PLATFORM implementation architecture design principles and convey these principles to tech leads and DATA PLATFORM SI partner to ensure adherence

Decide on the technology stack that will be used on the implementation, ensuring it meets the organization's needs and capabilities

Provide guidance to DATA PLATFORM SI partner in creating the target technical architecture blueprint and review it to ensure the architecture is as per bank's guidelines and meets project's overall business and technical objectives

Fully understand the capabilities and limitations of the technical environments that come with any packaged software used by the project

Determine how many staging environment instances are needed and can be supported for Development (interfaces and application), Test, Training, Staging, Production, Production Support

Work closely with all relevant stakeholders such as solution architects, SMEs, and delivery leads to review estimates and solution plans, ensuring alignment with project goals

Perform hardware and network sizing and capacity planning as required to support the solution

Conduct information security risk assessments and define and develop security controls, including those required to support external regulations

Drive performance engineering-related activities such as performance modeling, forecasting, testing, and tuning. Review and signoff performance testing plans, scope and execution results

Lead the architecture and infrastructure analysis and solution design to ensure that the product fulfills the requirements without too much customization, development and adherence to the DATA PLATFORM architecture principles

Work with the support unit to determine how the application is supported in production, including back-ups, disaster recovery, system performance, and project management

Tech Lead

Must have extensive DATA PLATFORM knowledge and experience in data mapping and migration, ensuring data integrity and accuracy, having 8+ years' experience

Oversee the delivery of technical components including SaaS/PaaS technology components. This includes ensuring that all technical aspects of the DATA PLATFORM implementation are executed according to the project plan and meet the required standards.

Oversee customization of the DATA PLATFORM system to fit business processes, ensuring that custom features align with user requirements and review the implication of customization

Ensure appropriate APIs are used to connect DATA PLATFORM with other peripheral applications and services as needed by the DATA PLATFORM SI Partner

Ensure necessary security measures are implemented to protect sensitive customer data and ensure compliance with relevant regulations

Ensure a comprehensive testing strategy, including but not limited to, unit testing, integration testing, and user acceptance testing (UAT) is designed

Identify and manage technical resources for the project. This includes rolling them onto the engagement and ensuring they are utilized effectively throughout the project.

Own the design, build, and test of all technology architecture components/solutions. Obtain stakeholder buy-in for application and technical designs

Design and Manage PoCs to validate the feasibility and effectiveness of the proposed architecture and technology solutions. Review all deliverables and documentation (including user manuals, FAQs and technical guides) from SI partner's technology teams jointly with Technology Architect to ensure they meet the project requirements and quality standards. This involves regular checks and validations of the work produced by the technical team.

Plan and manage the deployment of the DATA PLATFORM solution. This includes coordinating with various stakeholders to ensure a smooth deployment process and clear communication throughout the project lifecycle.

Ensure that the project adheres to the Managed Delivery principles. This involves confirming that all processes and methodologies are followed correctly to deliver a successful DATA PLATFORM implementation.

Provide technical leadership and guidance to the project team. This includes mentoring team members, resolving technical issues, and ensuring that the team is aligned with the project goals and objectives.

Co-ordinate with all relevant technology stakeholders for signoffs on DATA PLATFORM production release and ensure smooth handover of system is done to Run the Bank IT team after Go-live stage

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SSC HR Solutions by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Required 5 Female Philippine Nationals for the position of Customer Service Executive.

• Greet all customers.
• Reach the given target on a daily basis.
• Provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations.
• Promote and maintain positive relations with all loyal clients and new customers.
• Report to branch as per given schedule.
• Work in a timely manner.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the workflow.
• Handle workload and customer queries with patience and empathy, ensuring work pressure does not affect client interactions.
• Maintain proper records of all transactions, cancellations, and issues computer-generated receipts to customers.
• Maintain awareness of all promotions and advertisements.
• Keep the checkout counter clean and orderly.
• Answer customer questions and provide information on procedures or policies.
• Maintain good relationships with all customers.
• Train and mentor new employees.
• Strictly follow Anti-Money Laundering procedures as per company rules and regulations.
• Protect the privacy of customers by not discussing financial matters outside, releasing account information only to authorized individuals.
• Report to the Assistant Branch Manager.
• Ensure zero tardiness and absences.
• Ensure cleanliness of the counter.

Make sure to give 100% commitment in all sales promotions.

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

In the capacity of managing the comprehensive End-to-End Order-to-Cash process in the complex markets of Middle East, while concurrently navigating multiple ERP systems, this role represents a formidable endeavor aimed at delivering exceptional customer service. It involves skillfully managing a complex process in the midst of complicated political and legal situations, while also handling communication both inside and outside the company.

Key Accountabilities

• Manage the full order-to-cash process across the Middle East for the Deco business, ensuring accuracy and efficiency.
• Process customer orders in ERP systems (Microsoft Navision, One Key etc.), including creating delivery requests, managing documentation, and raising any delivery or invoicing issues as needed.
• Collaborate cross-functionally with Sales, Supply, Demand Planning, and Logistics teams to ensure seamless order fulfilment and timely issue resolution.
• Manage exports and related documentation by working closely with relevant internal teams.
• Monitor and report on stock shortages, OTIF (On Time In Full), and support proactive allocation of stock to meet customer requirements effectively.
• Handle customer account management, pricing, rebates, and other commercial terms
• Act as the first point of contact for customers regarding orders, complaints, and general inquiries, delivering professional and solution-oriented service.
• Maintain accurate and organized documentation related to customer service activities, including order records, communications, and archived files.
• Support alignment and coordination between Customer Service and the Field Sales team to ensure consistency and quality in customer interactions.
• Provide product and customer knowledge to assist in offering alternative solutions or recommendations when needed.
• Continuously seek and propose process improvements for greater efficiency and customer satisfaction.
• Ensure full compliance with company policies, including health, safety, and environmental standards.
  
  

• Minimum of a Bachelor degree is required; additional university qualifications will be considered an asset.
• At least 3 years customer service experience.
• Strong spoken and written English skills are required.
• Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
• MS Office (Excel / Word / PowerPoint).
• Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
• Knowledge of ERP (SAP & Navision) systems and Order to cash processes in a Business-to-Business environment,
• Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
• As per the Omani Government's mandate on nationalization, this position requires to be filled by a Omani National.
  
  

• Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
• Handling customer communication related to transportation and export status
• Liaising with internal teams, customs officials, port authorities and shipping lines
• Maintaining up-to-date client profiles and ensuring timely cargo movements
• Preparing and sending regular updates and reports to clients
  
  

• 3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
• Strong knowledge of Oman customs regulations, export documentation, and trade compliance
• Good command of English (spoken and written); Arabic will be considered an advantage
• Proficient in MS Office, with excellent organisational and data entry skills
• Customer-focused with a collaborative and ethical work approach
• Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.

Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.

What You'll Do:

• Answer customer questions by phone, email, and chat.
• Support customers in their inquiries after the sale.
• Keep customer records updated in our system (CRM).
• Help resolve customer issues and get help from other teams when needed.
• Work with sales and maintenance to ensure smooth service.
• Help improve how we serve our customers.

Desired Candidate Profile

• Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
• Skills:
  • Good communication (Arabic & English).
  • Positive attitude and customer-focused.
  • Problem-solving and organized.
  • Comfortable with computers and CRM software.
  • Eager to learn, proactive, and professional.

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

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